AI Built for NDIS-Registered Providers

Each funding management type triggers a distinct workflow. NDIA Managed claims are batched for direct portal submission, with pre-validation against the participant's funding balance and the current NDIS Pricing Arrangements catalogue. Plan Managed claims are dispatched to the plan manager as a structured invoice (with the plan manager's ABN, email, and reference data) and tracked through to payment. Self Managed participants receive a properly formatted tax invoice with GST and ABN information so they can submit their claim via their NDIA portal access. Mixed-management participants (some supports plan-managed, others NDIA) are handled correctly per support item. Participants can change management type during their plan, and AI Healthcare updates workflow automatically when this happens.

Yes, by structuring the evidence collection that auditors expect to see. NDIS Practice Standards are assessed by Approved Quality Auditors against the Core Module (rights, governance, provision of supports, support environment) and applicable Module-specific indicators (Community Living, HIDPA, SDA, Early Intervention, Specialist Support Coordination, etc.). AI Healthcare maintains an indicator-mapped evidence library that auditors can be walked through. We provide a pre-audit gap analysis report identifying any indicators where evidence is thin, so your quality manager has time to address gaps before the audit visit. We do not replace your auditor relationship or your quality manager, but we make their job substantially less manual.

Worker compliance tracking includes NDIS Worker Screening Check (WSC), First Aid, CPR, Manual Handling, Medication Management, and any role-specific credentials configured by your quality manager. Each worker's credential expiry dates are stored (with their consent and in compliance with the relevant state privacy legislation) and the system triggers renewal reminders at 60, 30, and 7 days before expiry. When a credential lapses, the rostering integration blocks new shift allocation to that worker until the credential is renewed and updated in the system. The compliance dashboard gives your quality manager an at-a-glance view of workforce compliance status with exception reporting on workers approaching or past expiry. This significantly reduces the risk of inadvertently scheduling a worker whose WSC has lapsed.

When an incident is logged (by a worker via SMS, web form, or phone), the AI workflow triages it against the Reportable Incidents categories defined by the NDIS Commission: death of a participant, serious injury, abuse or neglect, unlawful sexual or physical contact, sexual misconduct, or use of unauthorised restrictive practice. If the incident matches a reportable category, the workflow immediately escalates to your designated incident response role (typically the quality manager and a nominated senior executive) and prepares the 24-hour initial notification data for submission to the NDIS Commission portal. The 5-business-day final report workflow then begins, with structured evidence collection prompts. All communications and decisions are timestamped and form part of the audit trail. AI Healthcare does not submit reportable incidents to the Commission on your behalf; the human accountability for incident reporting remains with your nominated person.

Yes. Pricing starts from $499 per month, which suits sole-trader support coordinators, small community support providers, and emerging allied health practices. Mid-size and large multi-site providers (community supports, SIL/SDA, plan management) typically run more comprehensive configurations covering claim batching, workforce compliance, and Practice Standards evidence collection. The platform scales by service stream (community supports, SIL/SDA, support coordination, plan management) so providers running multiple streams under a single registration can operate them consistently. Implementation effort scales accordingly: a single-stream small provider typically goes live in 3 to 4 weeks, while a multi-stream multi-site organisation may take 8 to 12 weeks for a full rollout.

Communication accessibility is essential for NDIS participants, many of whom have cognitive disability, intellectual disability, sensory disability, or culturally and linguistically diverse backgrounds. AI Healthcare supports plain-English message variants (short sentences, common words, single concept per message), image-supported messaging where participants prefer pictures alongside text, AUSLAN-compatible communication workflows for Deaf participants, and translated message variants for major community languages. Participant communication preferences (preferred channel, preferred language, requires plain English, requires guardian copy) are captured during intake and respected across every subsequent interaction. For participants under supported decision-making arrangements, communications can be routed to both the participant and the nominated supporter in parallel.

Yes. AI Healthcare is designed to layer on top of your existing operational platforms rather than replace them. Native integrations exist for Lumary, ShiftCare, Brevity, CareMaster, Halaxy, Cliniko, and the major NDIS-focused CRMs. For platforms without native integration, we use API or secure file-transfer integration during implementation. The integration approach is co-designed with your operations and ICT team during the scoping phase, with full security review against your privacy obligations under the Privacy Act 1988 and the NDIS Quality and Safeguards Commission record-keeping requirements.