AI Built for Australian Pathology Labs

A connection to your LIMS (for example Ultra, Kestral, LabWare or AUSLAB) is not part of Starter or Professional and can be scoped as custom work on a quote. Using HL7 v2.x messaging or FHIR R4, a quoted connection can handle ADT messages for patient demographics, ORM messages for orders and ORU messages for results, with audit logging for every message processed. We confirm a realistic timeline in your written quote.

Result confidentiality is paramount. The AI never communicates specific test results directly to patients. It notifies patients that results are available and directs them to collect results through your secure portal, their requesting GP, or in person. For critical results, the system follows your escalation protocol to notify the requesting clinician directly. All communications are encrypted, access-controlled, and auditable. The system complies with the Privacy Act 1988, the Pathology Accreditation Standards (NPAAC), and state-specific health records legislation.

When your LIMS flags a result as critical (based on your laboratory critical value ranges), the AI immediately initiates your critical result notification protocol. It contacts the requesting clinician via phone, progressing through your escalation hierarchy (primary GP, then alternate contacts, then practice manager) until verbal acknowledgment is received. Every attempt and acknowledgment is timestamped and logged for NATA accreditation compliance. If no clinician is reached within your defined timeframe, the system alerts your laboratory manager.

Yes. The system manages appointments across all your collection centres with location-specific availability, operating hours, and service capabilities. Patients can book by suburb, proximity, or available time slot. The AI accounts for fasting requirements (scheduling fasting blood tests for morning appointments), test-specific preparation needs, and collection centre capacity. Walk-in centres can use the system for queue management and estimated wait time communication.

When a patient books a collection appointment or calls with a test enquiry, the AI provides test-specific preparation instructions, fasting requirements, medication withholding (e.g., biotin for thyroid tests), hydration guidance, and timing requirements (e.g., early morning cortisol). Instructions are sent via SMS with clear, plain-language explanations. The system sends a preparation reminder the evening before scheduled collections to reduce the rate of unprepared patients who need to be rebooked.

Yes. The AI can tell patients whether the laboratory bulk bills a test, using wording the laboratory approves, and passes questions about out-of-pocket costs to your staff. It checks that a written request from the treating practitioner is on file before booking, and can prompt patients to obtain a new request when one is needed. For NDIS and DVA patients, it collects the appropriate plan or card details during booking.