AI Built for Australian Chiropractic Practices

All outbound communications are pre-screened against AHPRA Chiropractic Board advertising guidelines. The AI never uses prohibited terminology such as "cure", "fix", or "heal" in SMS reminders, recall messages, or follow-up communications. It avoids claims of treating specific diseases or conditions, instead using approved language around musculoskeletal assessment and evidence-based manual therapy. Templates are reviewed against the AHPRA Guidelines for advertising a regulated health service, and your practice can customise approved messaging within these guardrails.

A connection to PracticeHub, Cliniko, Nookal, ChiroTouch or another practice management system is not part of Starter or Professional and can be scoped as custom work on a quote. The quote sets out what the connection syncs, such as patient records, appointment schedules, treatment plans and billing data, and the timeline.

The AI streamlines workers compensation communication by automating pre-appointment paperwork requests, tracking claim reference numbers across WorkSafe Victoria, iCare NSW, WorkCover Queensland, and other state schemes. It sends reminders to patients about upcoming review appointments required by their claim, prompts for updated certificates of capacity, and flags when a claim review period is approaching. For TAC (Transport Accident Commission) patients in Victoria, the AI tracks the first 90 days after the accident, when the TAC pays for listed treatment without prior approval, and alerts your practice before approval is needed for further treatment (TAC, https://www.tac.vic.gov.au/providers/type/chiropractor/working-with-the-tac/what-we-can-pay-for, as at November 2026).

The AI applies different recall cadences based on patient treatment phase. Acute care patients in their initial treatment plan receive reminders aligned with the prescribed visit frequency, typically 2 to 3 times per week tapering to weekly. Corrective care patients are recalled at their clinician-defined intervals, often fortnightly or monthly. Maintenance and wellness care patients receive recall reminders at 4 to 6 week intervals, with the AI adapting based on individual patient attendance history and clinician preferences stored in the PMS.

Under MBS item 10964, a patient whose chronic condition is managed under a GP chronic condition management plan can claim up to 5 Medicare allied health services a calendar year, on a GP referral. That plan replaced GP Management Plans and Team Care Arrangements from 1 July 2025, and plans prepared before then remain valid until 30 June 2027 (MBS Online, https://www9.health.gov.au/mbs/fullDisplay.cfm?type=item&q=10964, as at November 2026). The AI tracks the session count for each patient, sends reminders when sessions are available, alerts the practice when a patient is approaching the limit, and notifies patients when the count resets in January. It also coordinates with the referring GP practice by sending treatment summaries at intervals your chiropractor defines, ensuring continuity of care documentation that supports future referrals under the plan.

Yes. The AI operates 24/7 and is configured with chiropractic-specific triage protocols for after-hours calls and messages. It distinguishes between acute musculoskeletal flare-ups that can be managed with self-care advice until the next business day, such as ice or heat application and gentle movement, and red flag symptoms requiring emergency medical attention, such as cauda equina syndrome indicators or severe neurological deficits. Genuine emergencies are escalated immediately, while non-urgent cases are logged with full symptom details for first-available appointment booking.