AI Built for Australian Chiropractic Practices

All outbound communications are pre-screened against AHPRA Chiropractic Board advertising guidelines. The AI never uses prohibited terminology such as "cure", "fix", or "heal" in SMS reminders, recall messages, or follow-up communications. It avoids claims of treating specific diseases or conditions, instead using approved language around musculoskeletal assessment and evidence-based manual therapy. Templates are reviewed against the AHPRA Guidelines for advertising a regulated health service, and your practice can customise approved messaging within these guardrails.

Yes. AI Healthcare provides native integrations with PracticeHub, Cliniko, Nookal, and ChiroTouch. Patient records, appointment schedules, treatment plans, and billing data sync bidirectionally in real time. The system maps chiropractic-specific fields including spinal region codes, adjustment types, and treatment frequency protocols. For practices using other PMS platforms, our team configures API-based integration during onboarding, typically completed within 48 to 72 hours.

The AI streamlines workers compensation communication by automating pre-appointment paperwork requests, tracking claim reference numbers across WorkSafe Victoria, iCare NSW, WorkCover Queensland, and other state schemes. It sends reminders to patients about upcoming review appointments required by their claim, prompts for updated certificates of capacity, and flags when a claim review period is approaching. For TAC (Transport Accident Commission) patients in Victoria, the AI tracks the 12-session approval window and alerts your practice before authorisation expires.

The AI applies different recall cadences based on patient treatment phase. Acute care patients in their initial treatment plan receive reminders aligned with the prescribed visit frequency, typically 2 to 3 times per week tapering to weekly. Corrective care patients are recalled at their clinician-defined intervals, often fortnightly or monthly. Maintenance and wellness care patients receive recall reminders at 4 to 6 week intervals, with the AI adapting based on individual patient attendance history and clinician preferences stored in the PMS.

Under Medicare Enhanced Primary Care plans, patients receive up to 5 allied health sessions per calendar year with a valid GP referral. The AI tracks each patient EPC allocation, sends reminders when sessions are available, alerts the practice when a patient is approaching their session limit, and notifies patients when their plan resets in January. It also coordinates with the referring GP practice by sending treatment summaries at intervals your chiropractor defines, ensuring continuity of care documentation that supports future EPC referrals.

Yes. The AI operates 24/7 and is configured with chiropractic-specific triage protocols for after-hours calls and messages. It distinguishes between acute musculoskeletal flare-ups that can be managed with self-care advice until the next business day, such as ice or heat application and gentle movement, and red flag symptoms requiring emergency medical attention, such as cauda equina syndrome indicators or severe neurological deficits. Genuine emergencies are escalated immediately, while non-urgent cases are logged with full symptom details for first-available appointment booking.