Plans Built for Healthcare

All patient data is encrypted using AES-256 at rest and TLS 1.3 in transit. Data is hosted in Australian data centres and is shared only with the trusted service providers that help run the service (hosting, analytics and CRM), bound by confidentiality agreements, as our privacy policy sets out. Our systems comply with the Australian Privacy Act 1988 and the Australian Privacy Principles. We conduct regular penetration testing and maintain comprehensive audit logs.

A connection to a named practice management system, such as Cliniko, Best Practice or MedicalDirector, is not part of Starter or Professional. It can be scoped as custom work on a quote.

Absolutely. The AI understands Medicare item numbers, bulk billing workflows, gap payments, and concession card holders. Patients can get accurate billing information without needing to speak with reception staff. Automated Medicare claim preparation is scoped and quoted as part of a Custom plan.

Timing depends on scope and integrations, and we confirm a realistic timeline in your written quote. Setup includes connecting your practice management system, configuring patient communication flows, and training your team. Setup is a one-off fee of $499 plus GST on Starter and $999 plus GST on Professional; Custom setups with custom integrations take longer and are quoted.

Yes. AI Healthcare has specific workflows designed for aged care, including family communication management, resident check-in automation, staff scheduling assistance, and medication reminder coordination. The aged care workflows are scoped in the free practice assessment and quoted.

The AI conducts a clinically appropriate triage assessment based on protocols you configure. Genuine emergencies are immediately escalated to your on-call practitioner or directed to 000. Non-urgent after-hours calls receive appropriate advice and are scheduled for follow-up during business hours.

We offer a free clinic assessment where our team evaluates your practice workflows and demonstrates exactly how AI Healthcare would work in your specific environment. Plans are month to month with 30 days notice and no penalties, so you are not locked in if the platform does not meet your needs.

Yes. We work with physiotherapy, chiropractic, podiatry, occupational therapy, speech pathology, psychology, and other allied health disciplines. The AI is trained on specialty-specific terminology and appointment workflows for each discipline.