Intelligent Features for Modern Healthcare
Patient communication, scheduling and recall tools for your practice, so your clinical team can focus on care.
Core Capabilities
Six capabilities built for healthcare practices.
AI Patient Communication
Intelligent, empathetic patient communication across every channel. From appointment reminders to post-treatment follow-ups, the AI handles it with clinical sensitivity.
- Empathetic tone calibrated for healthcare conversations
- Automatic urgency assessment for incoming patient calls
- Post-appointment satisfaction surveys sent via SMS
- Multi-language support for diverse patient populations
Smart Scheduling
Waitlist management and automated reminders that help fill scheduling gaps and reduce no-shows.
- Automatic appointment reminders at optimal intervals
- Waitlist management that fills cancellations instantly
- Practitioner preference matching for returning patients
- Buffer time management between appointment types
Clinical Note Assistance
Reduce documentation time with AI-assisted clinical notes. Voice-to-text during consultations, structured templates, and integration with your practice management system.
- Voice-to-text capture during patient consultations
- Specialty-specific note templates (dental, physio, GP)
- Automatic coding suggestions for Medicare items
- Sync with Cliniko, Best Practice and others through a connection quoted as custom work
Patient Recall & Follow-Up
Never lose a patient to forgetfulness. Automated recall campaigns bring patients back for check-ups, preventive care, and follow-up treatments on schedule.
- Customisable recall intervals per treatment type
- Multi-channel outreach: SMS, email, and voice
- Tracks responses and auto-reschedules appointments
- Lapsed patient re-engagement campaigns
Multi-Channel Messaging
Reach patients on their preferred channel. Coordinated SMS, email, and voice messaging ensures your communications are received, read, and acted upon.
- SMS appointment confirmations with one-tap reply
- Email campaigns for health education and practice updates
- Automated voice calls for elderly patients who prefer phone
- Channel preference learning per patient over time
Cliniko and Practice Software Connections
A connection to the practice management systems Australian healthcare uses is not part of Starter or Professional and can be scoped as custom work on a quote.
- Cliniko, Best Practice and Medical Director connections, quoted as custom work
- Real-time appointment and patient record synchronisation
- Dental4Windows and Exact connections, quoted as custom work
- API access for custom practice management systems
AI Healthcare vs Traditional Options
See how an AI-powered practice compares to traditional staffing and generic answering services.
| Feature | AI Healthcare | Traditional Staff | Answering Service |
|---|---|---|---|
| 24/7 Patient Communication | |||
| Monthly Cost | From $299 + GST | Wages plus on-costs | Varies by provider |
| Patient Recall Automation | |||
| Smart Scheduling & Waitlists | |||
| Clinical Documentation | |||
| Practice Management Integration | |||
| Multi-Channel (SMS, Email, Voice) | Voice only | ||
| Privacy Act Compliant | |||
| Scales with Practice Growth | Instantly | Weeks to hire |
Compliance & Security
Healthcare-grade security and compliance features that protect patient data and meet the rigorous standards your practice demands.
Australian Privacy Act Compliance
Built from the ground up for Australian healthcare regulations. Patient data handling meets all requirements of the Privacy Act 1988 and the Australian Privacy Principles.
Privacy-First Design
Patient data is encrypted in transit and at rest, processed in Australian data centres under the Privacy Act 1988 and Australian Privacy Principles, with full audit trails.
Comprehensive Audit Logging
Every patient interaction, data access, and system change is logged with timestamps and user attribution. Full audit trail for compliance reviews.
Patient Data Encryption
AES-256 encryption at rest and TLS 1.3 in transit. Patient data is hosted in Australian data centres. We do not sell personal information. We may share data with trusted service providers (hosting, analytics, CRM) who help run the service, bound by confidentiality agreements.
Medicare & Bulk Billing Awareness
The AI understands Medicare item numbers and bulk billing workflows. It can tell patients whether the practice bulk bills, using wording you approve, and passes fee and gap questions to your staff.
Multi-Practice Support
Manage multiple locations, practitioners, and specialties from a single dashboard. Centralised reporting with per-location drill-down.
See It In Your Practice
Experience the difference AI makes for healthcare. Book a free clinic assessment and see a personalised demo tailored to your practice type.