Cliniko + AI Healthcare
AI phone answering for Cliniko practices, with 24/7 answering on Professional. Recall, reminders and waitlist backfill that work from your Cliniko data need a connection that is not part of Starter or Professional and can be scoped as custom work on a quote.
What a Cliniko Connection Could Cover
A connection to Cliniko is not part of Starter or Professional and can be scoped as custom work on a quote. These are the features a quoted connection can cover.
Custom Connection on a Quote
A connection to Cliniko is not part of Starter or Professional and can be scoped as custom work on a quote. The quote sets out what the connection reads from Cliniko, what it writes back, such as appointment confirmations from patients, and how it is tested.
- Not part of Starter or Professional
- Scoped and quoted as custom work
- The quote lists the data read and written
- Tested with your team before go-live
Smart Appointment Reminders
With a connection to your Cliniko diary, reminders can go by SMS, email or voice, timed by appointment type. The AI tracks which reminder patterns get responses for different appointment types and patient groups, and adjusts timing accordingly.
- Multi-channel: SMS, email, and voice reminders
- Optimal timing algorithms based on appointment type
- One-tap confirm, cancel, or reschedule links
- Automatic reminder escalation for unconfirmed appointments
Automated Patient Recall
With a connection to Cliniko, the AI can identify patients overdue for follow-up and run personalised outreach. Booking into Cliniko slots is part of the connection only if the quote includes it.
- Overdue patients identified from Cliniko treatment history
- Multi-step outreach campaigns with configurable intervals
- Booking into Cliniko slots if the quoted connection covers it
- Lapsed patient re-engagement sequences
Waitlist Management
With a connection to Cliniko, when a patient cancels the AI contacts patients on your Cliniko waitlist with an offer to fill the slot. Responses are processed instantly, and the first confirmed patient is booked in, so a last-minute cancellation can be refilled.
- Instant waitlist notification when cancellations occur
- Priority-based contact order matching your preferences
- Automatic booking of first confirmed waitlist patient
- Practitioner and appointment type matching
Patient Communication Hub
Centralise all patient communication (appointment reminders, recall messages, health campaigns, and ad-hoc messages) in one system, with each interaction logged to the patient's Cliniko record where the connection covers it.
- Logging to Cliniko patient records with a custom connection
- Template library for common communication types
- Bulk messaging with personalisation per patient
- Communication preference tracking and consent management
Practice Analytics
With a connection, Cliniko appointment data can be combined with AI communication data. Track the relationship between communication patterns and patient behaviour, recall rates, and revenue impact.
- Appointment confirmation rates by reminder channel and timing
- Patient recall response rates by outreach method
- No-show trends and contributing factors analysis
- Revenue impact dashboard for AI-driven improvements
Cliniko + AI vs Cliniko Alone
The first column assumes a connection to Cliniko scoped as custom work on a quote. Phone answering on Starter or Professional works without one.
| Feature | AI Healthcare + Cliniko (custom connection) | Cliniko Alone | Manual Process |
|---|---|---|---|
| Patient Recall | Fully automated | Track only | Manual calls/SMS |
| Appointment Reminders | Multi-channel + smart timing | Basic SMS | Staff phone calls |
| Waitlist Backfill | Instant automated | Manual | Manual |
| Two-Way SMS | |||
| 24/7 Phone Answering | |||
| Communication Logging | Automatic to Cliniko | SMS only | Manual entry |
| Practice Analytics | Advanced cross-system | Basic reports | Spreadsheets |
| Staff Time Required | Exceptions only | Moderate | High |
Setup Process
A Cliniko connection is custom work, so the timeline is confirmed in your written quote.
Scope the Connection
We agree what a Cliniko connection should read and write, and quote it as custom work. It is not part of Starter or Professional.
Configure Workflows
Our team configures your reminder schedules, recall intervals, waitlist rules, and communication templates based on your practice type, appointment categories, and patient preferences.
Team Training
Your team receives a brief walkthrough of the AI dashboard, showing how to monitor patient communications, review analytics, and adjust settings. Most staff are comfortable within a single session.
Go Live & Monitor
The AI begins handling patient communications. We monitor closely for the first two weeks, optimising reminder timing, recall sequences, and waitlist rules based on your practice's actual response patterns.
What a Custom Connection Quote Covers
For practice managers and IT teams: what a quote for a Cliniko connection sets out.
Data Scope
The Cliniko data the connection reads and writes, and nothing else. Data is hosted in Australia.
Sync Approach
How and how often the two systems are kept in step, and how a clash between them is handled.
Security Model
Minimum permissions, data encrypted in transit and at rest, no Cliniko login stored, and access you can revoke from Cliniko at any time.
Configuration Flexibility
Which features use the connection, and how each can be switched off without changing Cliniko.
Popular With Cliniko Practices
Related solutions for Cliniko practices.
Physiotherapy AI
Exercise follow-ups, treatment plan compliance, and progress tracking, with a Cliniko connection scoped as custom work.
Learn more →Appointment Reminders
Multi-channel reminders with smart timing that go far beyond Cliniko's native SMS.
View reminders →Frequently Asked Questions
Questions about using AI Healthcare with Cliniko.
Is a Cliniko connection included in the plans?
No. A connection to Cliniko is not part of Starter or Professional and can be scoped as custom work on a quote. The quote sets out what the connection reads from Cliniko (for example appointments, patient contact details and treatment histories), what it writes back, and how it is tested. Without a connection, the AI answers calls, takes booking requests and messages, and sends them to your team to enter in Cliniko.
Will AI Healthcare change how we use Cliniko?
No. Your team keeps using Cliniko as it does today. Where a connection is quoted as custom work, the features it covers (such as reminders, recall and waitlist management) run in the background and can be switched on or off separately.
What Cliniko data does the AI access?
None, unless a connection is scoped as custom work on a quote. A quoted connection lists the data it reads and writes, such as appointment schedules, patient contact details, treatment histories (for recall intervals), practitioner availability and waitlist entries, and you control those permissions in Cliniko. Clinical notes are left out unless you ask for them.
Can I use this alongside Cliniko's built-in SMS reminders?
If a connection is quoted and AI Healthcare sends your reminders, turn off Cliniko's built-in SMS reminders for the same appointments so patients do not get duplicate messages.
How does the AI improve on Cliniko's native patient recall?
With a connection scoped as custom work on a quote, AI Healthcare can run recall from Cliniko data: it identifies overdue patients, sends SMS, email or voice outreach, and follows up non-responders on a schedule you set. Booking into Cliniko slots is included only if the quoted connection covers it.
Is my Cliniko data secure?
Data is encrypted in transit and at rest and hosted in Australia, under the Privacy Act 1988 and the Australian Privacy Principles. Where a Cliniko connection is quoted as custom work, it uses access you grant in Cliniko and can revoke at any time; we never ask for your Cliniko login.
How long does a Cliniko connection take to set up?
A Cliniko connection is not part of Starter or Professional and can be scoped as custom work on a quote, and the quote gives the timeline. Configuration (reminder schedules, recall intervals, waitlist rules and communication templates) and staff training follow on the timeline confirmed in your written quote.
Get More From Your Cliniko
Add AI phone answering to your Cliniko practice, with recall and reminders through a Cliniko connection scoped as custom work on a quote.
Sources and further reading
- Australian Privacy Principles (Office of the Australian Information Commissioner)
- The Privacy Act 1988 (Office of the Australian Information Commissioner)
- Cliniko practice management software (Cliniko)