Cliniko + AI Healthcare

Every appointment booking, cancellation, reschedule, and patient update in Cliniko is reflected in AI Healthcare instantly. Updates made by the AI — such as appointment confirmations from patients — are written back to Cliniko so your team always has the current picture.

• Sub-second sync for appointment events
• Patient record updates reflected in real time
• Two-way data flow — AI reads and writes to Cliniko
• Conflict resolution for simultaneous updates

Go beyond Cliniko's basic SMS reminders with multi-channel, optimally-timed appointment communications. The AI learns which reminder patterns work best for different appointment types and patient demographics, continuously improving confirmation rates.

• Multi-channel: SMS, email, and voice reminders
• Optimal timing algorithms based on appointment type
• One-tap confirm, cancel, or reschedule links
• Automatic reminder escalation for unconfirmed appointments

Transform Cliniko's recall tracking into an active recall engine. The AI identifies patients overdue for follow-up, initiates personalised outreach campaigns, and books appointments directly into available Cliniko slots — all without manual intervention.

• Auto-identifies overdue patients from Cliniko treatment history
• Multi-step outreach campaigns with configurable intervals
• Direct booking into available Cliniko appointment slots
• Lapsed patient re-engagement sequences

When a patient cancels, the AI immediately contacts patients on your Cliniko waitlist with an offer to fill the slot. Responses are processed instantly, and the first confirmed patient is booked in — eliminating revenue loss from last-minute cancellations.

• Instant waitlist notification when cancellations occur
• Priority-based contact order matching your preferences
• Automatic booking of first confirmed waitlist patient
• Practitioner and appointment type matching

Centralise all patient communication — appointment reminders, recall messages, health campaigns, and ad-hoc messages — in one system that logs every interaction back to the patient's Cliniko record for complete communication history.

• All communications logged to Cliniko patient records
• Template library for common communication types
• Bulk messaging with personalisation per patient
• Communication preference tracking and consent management

Combine Cliniko appointment data with AI communication data to generate insights you cannot get from either system alone. Track the relationship between communication patterns and patient behaviour, recall rates, and revenue impact.

• Appointment confirmation rates by reminder channel and timing
• Patient recall response rates by outreach method
• No-show trends and contributing factors analysis
• Revenue impact dashboard for AI-driven improvements