AI for Cosmetic & Plastic Surgery

All automated patient communications are designed to comply with AHPRA's Guidelines for advertising a regulated health service, including the specific provisions for cosmetic surgery. The AI does not make therapeutic claims, does not use before-and-after images in automated messages, avoids testimonial-style language, and ensures mandatory cooling-off period information is included where required by the National Law. Your practice approves every communication template, and can have its legal advisers review them, before activation.

We understand that patients enquiring about cosmetic procedures expect absolute discretion. The AI handles enquiries with neutral, professional language. It never assumes the nature of the procedure in communications that others might see. SMS and email reminders use generic practice branding without specifying procedure types. Appointment confirmations reference the consultation type rather than the specific procedure. All after-hours calls are answered under your practice name with no indication of the specialty unless the patient raises it.

Yes. The Medical Board of Australia guidelines for cosmetic surgery require a cooling-off period of at least seven days after an adult patient has had two consultations and given signed informed consent, before the surgery can be booked or a deposit paid; for patients under 18 the period is at least three months (Medical Board of Australia, https://www.medicalboard.gov.au/Codes-Guidelines-Policies/Cosmetic-medical-and-surgical-procedures-guidelines.aspx, as at November 2026). The AI tracks the consultation and consent dates, calculates when the cooling-off period ends, and manages all communication during the cooling-off period. It sends the patient their procedure information booklet, consent documentation timeline, and a reminder when the cooling-off period has elapsed and they are eligible to proceed. This removes the manual tracking.

The AI manages comprehensive pre-op and post-op communication sequences. Pre-operatively, it sends timed instructions about fasting, medication adjustments, what to bring, transport arrangements, and pre-procedure skin preparation. Post-operatively, it sends recovery care instructions at appropriate intervals, medication reminders, wound care guidance, activity restriction reminders, and follow-up appointment scheduling. Any patient responses indicating potential complications are immediately escalated to your surgical team.

We apply the highest level of data security for cosmetic surgery practices. All patient data is encrypted with AES-256 at rest and TLS 1.3 in transit, stored exclusively on Australian servers. Access controls are granular: administrative staff see scheduling information only, while clinical details are restricted to the surgical team. Photo records are never transmitted through our system. Full audit logging meets both AHPRA documentation requirements and the heightened privacy expectations of cosmetic surgery patients.

Yes. Many Australian cosmetic surgery practices attract patients from interstate and overseas. The AI handles initial enquiry capture with appropriate detail collection, coordinates virtual consultations for patients who cannot attend in person for an initial assessment, manages travel logistics communication for patients flying in for procedures, and coordinates accommodation and transport information. For international patients, it collects passport and visa details relevant to medical treatment planning.

The system tracks the full patient surgical history and manages communication for revision and secondary procedures. It maintains awareness of recommended timeframes between procedures, sends follow-up communications at clinically appropriate intervals when patients are eligible for further work, and manages the same cooling-off period and pre-operative preparation workflows for each subsequent procedure. Revision surgery communication is handled with particular sensitivity.

Timing depends on scope, integrations and the AHPRA compliance review and discretion configuration required, and we confirm a realistic timeline in your written quote. Setup includes connecting your practice management system, configuring pre-op and post-op communication sequences for each procedure type, reviewing all templates for AHPRA advertising compliance, setting up cooling-off period tracking, and training your team. We conduct a dedicated compliance review session before any automated communications go live.