AI Built for Australian Radiology Centres

Under the MBS rules, a request (referral) for diagnostic imaging does not expire: it is valid until the requested test has been performed, and it must be in writing with enough clinical information for the service (MBS explanatory note IN.0.6, https://www9.health.gov.au/mbs/fullDisplay.cfm?type=note&q=IN.0.6&qt=noteID, as at November 2026). The AI checks at booking that the patient has a written request and reminds them to bring it to the appointment. For bulk-billed services, the AI verifies that the referral meets Medicare requirements for the specific item number to prevent claim rejection.

The AI sends tailored preparation instructions based on the specific imaging modality booked. MRI patients receive safety screening questionnaires covering metallic implants, pacemakers, and claustrophobia concerns 48 hours before their appointment, followed by fasting instructions if contrast is required. CT patients with contrast receive allergy history checks and fasting reminders. Ultrasound patients are sent specific preparation, full bladder for pelvic scans, fasting for abdominal studies. Each preparation sequence includes a confirmation step where the patient acknowledges they understand the requirements.

Only with a connection to your RIS or PACS. A connection to Karisma, Comrad, Synapse, InteleConnect or another platform is not part of Starter or Professional and can be scoped as custom work on a quote. With one, when a report is finalised and signed off by the radiologist, the AI can automatically notify the referring practitioner via their preferred channel, secure message, fax, or email. The AI tracks whether the referrer has acknowledged receipt of the result and escalates urgent findings according to your centre defined protocol if acknowledgement is not received within the specified timeframe.

The appointment confirmation states whether each examination is bulk billed or privately billed, using wording your centre approves, with accepted payment methods and when payment is taken. Questions about gap amounts or out-of-pocket costs are passed to your staff to answer.

The AI includes anxiety screening as part of the MRI booking workflow. Patients who indicate claustrophobia or anxiety concerns are flagged in the booking system, and the AI sends them a tailored communication sequence. This includes information about what to expect during the scan, the option to visit the centre beforehand to see the machine, sedation options available at your centre, and relaxation techniques. For patients requiring sedation, the AI adds the appropriate appointment duration, sends nil-by-mouth instructions, and includes the requirement for a support person to drive them home after the appointment.

The AI is configured to support your centre Location Specific Practice Number requirements. For Medicare-eligible services, the system verifies that the requested examination aligns with the LSPN registered modalities at the specific location. Multi-site radiology groups benefit from the AI routing patients to the correct location based on the modality required, the LSPN coverage, and appointment availability. The AI also ensures that patient communications reference the correct practice location and any location-specific preparation requirements such as parking, entrance points, or check-in procedures.