AI phone answering and recall for clinics in Pakenham, Berwick and Cardinia Shire
For allied health, physio, GP and dental clinics in the south-east growth corridor. The AI answers routine calls, books appointments and sends reminders, and passes anything clinical to your staff.
Areas we work with
Clinics in these suburbs are looked after by James Hall. Clinics elsewhere in Melbourne can see our Melbourne page.
What it does for each type of clinic
Allied health and physio
Answer new-patient calls while practitioners are in session, book initial assessments into your existing calendar, and send follow-up reminders for treatment plans that drift after the second visit.
More on allied health and physioGP and medical centres
Take routine calls (opening hours, bookings, repeat script requests, results queries) and pass anything clinical to your staff. The AI does not give medical advice and tells emergency callers to ring 000.
More on gp and medical centresDental practices
Recall overdue hygiene patients by SMS, confirm tomorrow’s appointments, and capture weekend new-patient enquiries so they are on your list on Monday morning.
More on dental practicesNDIS and multi-practitioner clinics
Route calls by practitioner or service, record enquiry details in a consistent format, and keep a written log of each call for your team to action.
More on ndis and multi-practitioner clinicsHow we start
Free call with James
A short phone or video call about how your front desk handles calls, bookings and recalls today.
Written scope and quote
We set out which calls the AI answers, what it passes to staff, any software connection quoted as custom work, and the monthly cost.
Setup and testing
We configure the assistant for your clinic and test it with your team before any patient calls reach it.
Go live and review
We review call logs with you in the first weeks and adjust the wording and routing.
Want to check your own numbers first? Try the patient no-show cost calculator or the practice phone audit scorecard.
Questions from local clinics
Who do I talk to about a clinic in Pakenham or Berwick?
James Hall looks after clinics in Pakenham, Officer, Beaconsfield, Berwick and the rest of Cardinia Shire. Call (03) 9003 0111 or email james@yesai.au. A first conversation is free and you do not need to share any patient information.
Do you meet in person?
We can meet by video or phone, and we can arrange an in-person visit for clinics in the Pakenham and Berwick area when it helps with setup. We confirm this when we scope the work.
Does the AI pretend to be a person?
No. The voice assistant introduces itself as an AI assistant for your clinic. Callers can ask for a staff member and urgent or clinical matters are passed to your team, not handled by the AI.
Which practice software does it work with?
A connection to practice software such as Cliniko or Best Practice is not part of Starter or Professional and can be scoped as custom work on a quote. We check your specific software and version before quoting. Without a connection, the AI takes messages and sends structured call notes to your team.
What does it cost?
Phone answering plans start at $299 a month plus GST for business hours (Starter), with 24/7 answering on Professional at $599 a month plus GST. Larger or multi-site clinics get a written quote after we understand the scope.
Where is patient data stored?
Patient data is hosted in Australia. We work through the Privacy Act and the Health Records Act 2001 (Vic) requirements with you before go-live. See our privacy and governance checklist for the questions we cover.
Talk to James Hall
Yes AI, Melbourne. Business enquiries only, please no patient details.