AI for Physiotherapy Practices

The AI sends personalised exercise reminders via SMS or email at intervals your physiotherapists configure, typically daily or every second day. Messages include the specific exercises prescribed, links to video demonstrations if available, and motivational prompts based on the patient's treatment stage. Patients can reply to report their completion, pain levels, or concerns, which feeds back into their progress record.

Not on Starter or Professional. A connection to Cliniko or Nookal, practice management systems used widely in Australian physiotherapy, can be scoped as custom work on a quote. A quoted connection can read and update appointments, patient records, treatment notes and recall data, so staff do not enter the same data twice.

Absolutely. You can configure recall intervals per treatment category, for example, 6 weeks for post-operative rehabilitation patients, 3 months for chronic pain management patients, and 6 months for maintenance/preventive patients. The AI tracks each patient's individual recall due date and initiates outreach through their preferred communication channel when the time comes.

The AI aggregates data from multiple sources, patient-reported outcomes (via SMS replies or app), practitioner clinical notes, and appointment attendance patterns, to build a progress picture for each patient. It flags patients showing declining engagement (missed appointments, unreported exercises, increasing pain reports) so your team can intervene before the patient drops off entirely.

Phone answering plans start at $299 a month plus GST for business hours (Starter), with 24/7 answering on Professional at $599 a month plus GST. Practices with 20 or more staff and multi-location groups get a Custom quote. Whether it covers its cost depends on your own numbers. For example, if a standard consultation is worth $90 to your practice, the Starter fee of $299 a month (before GST) is covered by four extra booked consultations a month. We offer a free practice assessment to work through your own figures.

No. Communication frequency and channel preferences are configured per patient with their consent. Messages are personalised, clinically relevant, and timed to add value, not noise. Patients who complete their treatment plans receive congratulatory messages and transition to maintenance recall intervals. Every patient can adjust their preferences or opt out at any time with a single reply.

Timing depends on scope and integrations, and we confirm a realistic timeline in your written quote. A connection to your Cliniko or Nookal instance is not part of Starter or Professional and can be scoped as custom work on a quote. The setup includes configuring treatment categories and recall intervals, setting up exercise follow-up templates, and a brief training session for your team. There is no disruption to your existing appointment schedule during implementation.